Frequently Asked Questions
Everything you need to know about your Netgate shopping experience.
Are all products sold on Netgate genuine and under warranty?
Yes, we only source directly from authorized distributors. Every electronic device comes with a standard manufacturer's warranty, and we provide a 1-year Netgate quality guarantee on all hardware.
How long does shipping take for high-value electronics?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express shipping options are available at checkout for 1-2 day delivery with signature required.
What is your return policy for opened electronic devices?
We offer a 30-day return window. If the device is opened but in original condition, a small restocking fee may apply. Defective items can be returned or exchanged at no cost to the customer.
Do you offer technical support for setup and installation?
Absolutely. Our dedicated tech support team is available via live chat and email to help you configure your new devices or troubleshoot any connectivity issues.
Which payment methods are accepted?
We accept all major credit cards, PayPal, and secure financing options like Affirm and Klarna, allowing you to pay for your electronics in manageable monthly installments.
How can I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to our real-time tracking portal.