Returns & Exchanges
At Netgate, we stand behind our high-performance electronics with a hassle-free 30-day return policy for all genuine hardware and accessories. If your gear doesn't meet your technical requirements, we are committed to making it right through a swift exchange or full refund.
Initiate Request
Log in to your Netgate account and navigate to your order history to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare Package
Securely pack the electronics in their original manufacturer packaging, ensuring all cables, manuals, and components are included to avoid restocking fees.
Ship Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping your tracking receipt for reference.
Quality Inspection
Once our technicians verify the hardware condition at our warehouse, your refund or exchange will be processed within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing